Gold My Way.com, LLC (“We” or “Gold My Way”) provides this policy to describe how data on or relating to www.goldmyway.com (“Our Website”) and Our services is collected, obtained, used, disclosed, or processed, how it’s used and shared, and your choices regarding this data.
This notice applies to users of Gold My Way’s Website or other services anywhere in the world where our services are offered, including users of Our Website. It governs any data that is provided to or collected by or through our services. To the extent our services are not offered in a country, users in such countries shall be deemed to agree to the provisions herein to the extent the terms are allowed under the applicable law.
Our data practices are subject to applicable laws in the places where we operate. We engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us here with any questions regarding our practices in a particular country or region. Click here for additional terms for California residents.
- Information that We May Collect
We may collect the following data or information: (i) Data provided by users to Gold My Way, such as during account creation or submitting an Appraisal Packet; (ii) Data created or provided to use or during use of our services, such as contact information, location, website usage, and device data; and (iii) Data from other sources, such as our partners, public databases, and third-parties that use or help us provide our services. These data may include the following:
(i). Data provided by users, includes for example, data when users create or update their Gold My Way accounts. This data may include their name, email, phone number, login name and password, address, picture, payment or banking information (including related payment verification information), government identification documents, including driver’s license numbers and images, birthdate, signature, and photo. This data also includes insurance information of users and information regarding their property. We may also collect data about a user’s hardware and software and his or her use of the website, including for example, browser information, operating system, IP addresses, data relating to referral sites or recently visited sites, browser behavior during use of our services, data relating to the dates and time Our Website or use or services are accessed, visited, or used, and other click-stream data. We may collect data relating to user settings. When users request an appraisal or otherwise use any of Our services, We may collect and use data to verify a user’s identity, check a user’s background, detect fraud, ensure security, and comply with the law, including information such as credit history, litigation history, or criminal record (where permitted by law). This information may be collected by an authorized vendor on Our behalf. We may also collect demographic data about users, including through user surveys. We may also collect information that users submit when they contact Gold My Way customer support, provide feedback, or otherwise contact Gold My Way.
(ii). Data created and collected during use of our services may include the information identified in part (i), as well as location data from a user’s device (if enabled by the user). Gold My Way may collect this data when the Gold My Way Website or app is running in the foreground (open and on-screen) or background (open but not on-screen) of their device. If you do not enable Gold My Way to collect location data from your device, some functionality available in Our Website or other services may be affected. The location data collected from users will be linked to their account, even if they have not enabled location data to be collected from their device, including for purposes of user verification, customer support, fraud detection, insurance, and litigation. Gold My Way also may collect transaction information related to the use of our services, including the appraisals requested or provided, order or appraisal details, information about items to be appraised, insurance information, date and time relating to the provided services, appraisal data, charges or disbursements relating to our services, services sought and/or offered, and payment methods. If someone uses a promotion code that you provide, we may associate your name with that code and information related thereto. Gold My Way may collect data about how users interact with our services, including for example, data such as access dates and times, features or pages viewed, crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some instances, we may collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. Gold My Way may also collect device data for devices used to access or use our Website or our services, including for example, data relating to hardware, IP addresses, operating systems, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data. Gold My Way communications data, including for example, data relating to users who communicate with Gold My Way through Gold My Way’s Website or apps, including the date and time of the communications and the content of the communications. Gold My Way may also use this data for customer support services (including to resolve disputes), for safety and security purposes, to improve our products and services, and for analytics. (i).
(iii). Data from other sources that Gold My Way collects may include user feedback (e.g., ratings, feedback, or compliments); data from users participating in a referral program; data from users who request services for or on behalf of other users, e.g., legal representatives, or others with legal authority to act on a person’s behalf; data from users or others providing information in connection with claims or disputes; data or information from Gold My Way business partners through which users create or access their Gold My Way account, such as payment providers, social media services, or apps or websites that use Gold My Way’s APIs or whose APIs Gold My Way uses; data from Gold My Way business partners; data from Gold My Way’s Vendors who help us verify users’ identity, background information, and insurance information for regulatory, safety, and security purposes; from insurance providers; and data obtained from publicly available sources or through marketing service providers.
Gold My Way may combine the data collected from these sources with other data in its possession.
- Our Use of Data
Gold My Way collects and uses data to allow a reliable, secure, and convenient way for users to sell unwanted gold and other valuable metals, to minimize the risk of fraud, and to provide other products and services that our users may desire. We also use the data we collect: to enhance the safety and security of our users and services; to make automated decisions relating to use of our services; for customer support; to maintain and improve our services, including personalization; for research and development; to enable communications with users; to send marketing and non-marketing communications to users; in connection with legal proceedings; or as required by law. We do not sell or share user personal data with third parties for their direct marketing without a user’s consent.
- Third-Party Technologies and Third-Party Cookies
We also use third-party audience data such as age, gender and interests to better understand the behavior of Our customers and collaborate with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on other websites because we contract with Google and other similar companies to target Our advertising based on information that We or they have collected, including information that was collected through automated means, such as cookies. These companies also use automated technologies to collect information when you click on Our advertisements and it may be used to track and manage the effectiveness of Our marketing.
- Data Sharing and Disclosure
Disclosure of information may also be necessary to respond to warrants, subpoenas, court orders or other judicial processes, to establish Our legal rights, or to defend against legal claims. In addition, We may provide information to law enforcement agencies if requested or if We believe that doing so is necessary to investigate, prevent, or take action regarding possible illegal activity, suspected fraud, violations of Our Terms and Conditions, or as permitted by law.
- Updating Your Personal Information
If your personal information changes or if you no longer desire to use Our services, you may correct or update your information by emailing us at [email protected] or by contacting us by telephone or postal mail at the address listed below.
You may also edit your information by accessing the My Account page on Our Website.
- Data Retention and Deletion
We retains user information, transaction, and other personal data for as long as a user maintains an account. We may retain certain user data after receiving an account deletion request if necessary (and only to the extent permitted by law), such as to comply with legal requirements.
Users may delete their account at any time by emailing [email protected]. Following such requests, Gold My Way deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. In certain circumstances, We may be unable to delete a user’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Gold My Way will delete the account as described above.
We may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if we deactivate a user’s account because of fraudulent behavior, Gold My Way may retain certain information about that account to prevent that user from opening a new Gold My Way account in the future.
We do not knowingly collect information from users under 18. To use our services, including to submit an Appraisal Packet, receive an offer from us, or to enter into a transaction with us, we will require a user to verify his or her age.
We use industry-accepted standards to protect your information, including SSL encryption when transmitting sensitive information. We have implemented certain physical, encrypted, electronic, and managerial procedures to safeguard and secure the information we collect. Visitors should consider any electronic communication that they transmit to us (such as data, questions or answers, comments, suggestions, or other communications) to be non-confidential. While we take every precaution to protect your information, we cannot guarantee 100% safety and highly recommend being careful in the information that you provide in email or submit to us via Our Website. We will not be liable nor responsible if your information is intercepted and used by an unintended recipient, or is otherwise accessed and used without our written permission.
- Your Authorization for Telephone Calls
If you request information through our Site’s inquiry form and submit your telephone number, you authorize Us or Our Affiliates to contact you at that number to respond to your inquiry to give you information relating to Our services. Unless you withdraw this authorization, it shall be valid for the three (3) month period following date that you submitted your inquiry.
- Choice and Transparency
Gold My Way enables users to access and control the data that Gold My Way collects, including through user settings in our Website, device permissions, ratings pages, and marketing opt-outs. Gold My Way also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Gold My Way restrict its processing of user personal data. To the extent such request is not provided through a service, users may make a request by emailing suppor[email protected].
Users may also opt out of receiving promotional emails from Gold My Way here. Users may also opt out of receiving emails and other messages from Gold My Way by following the unsubscribe instructions in those messages. We may still send email to users who have opted out non-promotional communications, such as receipts for sales or information about their account.
We take all reasonable measures to ensure that your unsubscribe requests are fulfilled in a timely manner. Despite these efforts, inadvertent technical or other processing errors are inevitable. If you receive marketing emails after unsubscribing, please notify us of those communications by writing to [email protected] and we will take immediate steps to rectify the situation.
For third-party technologies, you may opt out of the automated collection of information by third-party networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out of your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. Because these opt-out and preference control pages are specific are specific to the individual browsers, you will have to opt-out of them for each browser that you use. We do not operate or control these control pages so we are unable to perform opt-out of them on your behalf.
- Updates to this Notice
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through Our Website or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. After such notice, use of our services by users will be understood as consent to the updates to the extent permitted by law.
- Transfer of Ownership
In the event that Our Company or Website or any of its assets are acquired by or transferred to a third-party, your personally-identifiable information would be one of the transferred assets. We shall notify you of such an event by prominent notice on Our site and by email if we have an email address for you in Our records.
- Contact Information for Privacy Questions
If you have questions about this policy, you can contact us at [email protected] or 844-(469)-9911. You may also write to us at:
Gold My Way, LLC
1158 26th St. #686
Santa Monica, CA 90403
Additional Terms for California Residents
The California Consumer Privacy Act (CCPA) is a privacy law that became effective on January 1, 2020. This law grants California residents new rights with respect to their personal information. In addition to Our standard policy terms, the following terms apply to California residents who visit or use www.goldmyway.com or any other services that Gold My Way LLC (“We” or “Gold My Way”) provide.
Gold My Way’s Policy on Selling Data
We do not sell your data, we are not data brokers, and we do not put your data on the open market. Under the CCPA, however, some sharing of personal information necessary to provide you with personalized ads may be considered a “sale” even without a monetary exchange. To opt-out of these types of exchanges, see the opt-out option below. When you opt-out, Gold My Way will stop sharing your information with some of its advertising partners. As a result, you may no longer receive personalized offers from Gold My Way on some sites or services.
Summary of California Residents’ Rights in regard to Gold My Way’s collection, use, and sharing of their personal information.
California residents may request that Gold My Way (1) Disclose the sources, categories, and specific pieces of personal information we have collected about them, how that information is used including the purpose, and with whom Uber shares it; (2) Delete their personal informationDisclose, for any “sales” of personal information under the CCPA, the categories of personal information collected and sold and to what categories of third parties it was sold; (3) Opt-out of the sale of their personal information (if any); (4) Provide a copy of their personal information in a readily usable format that allows the information to be transmitted to others; and (5) California residents may not be discriminated against for exercising any of the rights described above.
How to Exercise Your Rights Under the CCPA
- To find specific information collected about you, send an email requesting your data to [email protected].
- To delete your personal data, deactivate your account here or email us at [email protected]
- To opt out of the sale of your personal information, update your personal settings or submit a request via email to [email protected]. You may also call us at 844-(469)-9911 or mail a request to [email protected].